FAQ

How long will it take for my order to arrive? Orders are typically processed within 1–3 business days. Depending on your location within the UK, shipping usually takes between 3–7 business days. You will receive a tracking number via email once your order has been dispatched from the Lomivane warehouse.

Do you offer bulk or wholesale pricing? Yes, Lomivane caters specifically to HVAC and refrigeration professionals. If you are looking to purchase in large quantities or pallet loads, please reach out to us at contact@Lomivane.shop for a bespoke quote.

Can I change or cancel my order? We process orders rapidly to ensure fast delivery. If you need to change or cancel your order, please contact us within 2 hours of placement. once an order has been processed for shipping, we can no longer make amendments.

What should I do if my package is missing? If your tracking states "delivered" but you haven't received it, please check with your neighbours or local sorting office first. If it is still missing after 3 business days, contact Lomivane support, and we will help you file a claim with the carrier.